Returns and Warranties
RETURNS AND EXCHANGES
We expect you'll be pleased with your purchase. However, if you would like to return all or part of your order for exchange or refund, you must do so within 30 days from the invoice date. All items must be unused and in new condition and returned in the original packaging. Clothing must be unused and unwashed. Videos and accessories must be unopened. All returns and exchanges will receive prompt attention, and we will make every effort to expedite the handling of your return request. Please call or email our customer service representative as soon as possible to obtain an RA#. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. We do not accept C.O.D's. No snowboard, boot, or binding is completely guaranteed. Once the item has been used it can not be returned or refunded. The definition of “used” is if the item is used other than on the floor of your living room. Try boots on inside your house and do not go outside. ThermoFlex Liners or boots with ThermoFlex Liners that have been “molded” cannot be returned. The only exception would be a manufacturing defect. To return merchandise call our customer service line at 970.513.7733 or e-mail us to receive a return authorization number (R.A.).
Special orders may not be returned. Items must be returned before we issue credit to account. If you need the item replaced immediately, please order it from our web site and we will credit you upon receiving the return.
Boots shipped in their original "Deeluxe", or "Head" box without being inside another shipping box or if the original box is not returned are subject to a 10% restocking fee. Please do not ship boots in their original box without placing them inside another shipping box.
Any packages returned without an R.A. number VISIBLE on the outside of the package will be rejected and returned to sender.
NOTE: Bomber will NOT cover parts that have been lost or misplaced by the user. This includes parts missing due to the binding becoming loose or parts breaking off during use.
The Bomber Snowboard, Splitboard, and Skiboard Binding is warranted by Bomber Industries, Inc, dba www.bomberonline.com, dba Bomber Outfitters to be free from defects in workmanship and materials to the original Purchaser for a period of Three (3) years for any of the Trench Digger Snowboard bindings,Three (3) years for the Bomber Splitboard, and Elite Skiboard bindings, and One (1) year for the Bomber Boiler Plate and all parts and accessories for all Bomber Manufactured products from the date of purchase. All other Bomber produced parts and accessories have a One (1) year warranty (including, but not exclusively, the Fin Tec Heel). These warranties include manufacturer's defects, and do not include misuse or normal wear of the product (including broken bails and lugs over one year old). If you have a warranty issue, you MUST contact us before sending back the product. If you do not contact us beforehand, the package will be refused and sent back to you.
In the event of a defect in workmanship or materials covered by this warranty, Bomber Industries will either repair or replace the defective components at it's option, at no cost to the Purchaser except for transportation and shipping charges. Warranty does not cover finish, fading, or normal wear. The warranty does not cover stripped or damaged screw heads. The warranty does not cover bindings that have been abused, misused or modified in any form. Please contact us BEFORE sending your product in for warranty. You will need to include your proof of purchase. ANY ATTEMPT BY THE PURCHASER TO REPAIR OR MODIFY ANY BOMBER PRODUCT WILL VOID THE WARRANTY.
Except to the extent specified in this warranty, BOMBER INDUSTRIES EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY OTHER OBLIGATIONS OF BOMBER INDUSTRIES. BOMBER INDUSTRIES AUTHORIZES NO OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OR USE OF ANY BOMBER PRODUCT.
BOMBER INDUSTRIES LIABILITY UNDER THIS WARRANTY SHALL NOT BE EFFECTIVE OR ACTIONABLE UNLESS THE BOMBER BINDING IS USED AND MAINTAINED IN ACCORDANCE WITH THE INSTRUCTIONS CONTAINED IN THE INSTRUCTION BOOKLET INCLUDED WITH THE BINDING. IN NO EVENT SHALL BOMBER INDUSTRIES BE LIABLE FOR INCIDENTS OR CONSEQUENTIAL DAMAGES.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Some states do not allow limitations on how long implied warranties last and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.